Frequently Asked Questions
Find the answers to most of your questions below!
How does this work?
We take life’s most precious stories and embroider them onto the satin border of our luxurious blankets.
Everybody has a story and we’ve created a unique way to capture your loved one’s. The perfect gift for a new baby, bride and groom, or a parent or grandparent.
Select your occasion, choose your blanket color and embroidery and fill in any details for your story. If ordering a love story or a life story blanket, we will email you back with the story before we begin embroidery for your approval.
Your blanket will arrive beautifully packaged to your recipient in 7-14 days to be cherished for a lifetime! (you may also chose to pick up)
Can I Include Another Phrase Or More Information On My Blanket?
We love creativity so feel free to customize in your own way! Character limit is approximately 450 for stroller blankets and 750 for throw blankets. Some ideas include: With love from, grandparents’ names, pets, baptism date, bible verse, or your own special message. Don’t worry about counting characters – we will be in touch if there needs to be an adjustment.
Can I Purchase A Blanket Without Personalization?
Our blankets are beautiful on their own, even without personalization. They also make a great back up for when blanky is in the wash. Contact us here email@example.com and we can get one on it’s way in a jiffy!
Will my blanket be shipped ready for gift giving?
We take special care to make sure your blanket will arrive in a way that will delight your recipient. First, we roll your blanket and tie with an elegant satin ribbon. Next we place in your blanket in an organza gift bag with your personal message of best wishes on a note card. Your gift is shipped in a USPS shipping box, priority mail. We never include a receipt.
Can I Pick My Order Up And Avoid Shipping Cost?
Absolutely! We are located in Naperville, IL and you will receive an email when your order is ready for pickup.
Can My Order Be Shipped To More Than One Address?
For each delivery address, please create a separate order.
Do You Ship Internationally?
Personalized blankets has shipped over 12,000 story blankets – all over the world! International shipping will be calculated at check out.
What are the shipping costs?
We are excited to get started on your story blanket! You can expect your blanket to ship out of our studio in 5-7 business days. We use USPS Priority Mail. Shipping in the US is a flat rate of $8.95. International shipping starts at $40. Express shipping is available and starts at $30, please contact us after placing order for details.
What Is Your Return Policy?
We want you to be overjoyed with your personalized blanket. If anything does not seem right or there is any error on your blanket, please contact us at firstname.lastname@example.org so we can take care of you. We stand behind our products 100 percent.
What if I made a mistake when I ordered?
We’ve all been there, it happens. Contact us here email@example.com and we will help you out!
What Methods Of Payment Do You Accept?
For your convenience we offer payment by Paypal, Visa, MasterCard, Discover, and American Express on our secure website.
Still Have A Question?
Let us know by email, phone or text and we will do our best to answer it right away. 331-472-7035